Returns & Quality Guarantee
Our Commitment to Quality and Integrity
All Sales Final
At The Grow & Co., we curate a highly specialized collection of living plants and premium hardware. To maintain the integrity of our inventory and ensure the highest hygiene standards, we do not accept returns or exchanges on any items once they have been delivered.
This "All Sales Final" policy applies to our entire collection, including all botanical specimens, minimalist pots, and lifestyle accessories. We encourage you to review all product dimensions and care requirements thoroughly before completing your purchase.
Transit & Quality Protection
While all sales are final, we stand behind the quality of our curation. If any item—living or non-living—arrives damaged or defective due to transit, we will issue a full refund or digital store credit.
Provide clear photos of the damaged item and the exterior packaging within 24 hours of arrival.
Submit your order number and documentation to contactthegrowandco@gmail.com.
Our team will audit the claim and process your refund or credit within 3-5 business days.